Every business and organisation has systems and processes that bring both efficiency and quality to their products and services. When documented, these processes enable business growth to be managed effectively.Create a culture of continual process improvement. Encourage staff to get involved in their areas; it can create an atmosphere of ownership and buy-in. Ensure that the right people are doing the right tasks; to help with this, document job descriptions and processes.Continually strive for best practice together with appropriate levels of quality assurance to achieve the best outcomes.Guide for Business – Build value