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Every business and organisation has systems and processes that bring both efficiency and quality to their products and services. When documented, these processes enable business growth to be managed effectively.

Create a culture of continual process improvement. Encourage staff to get involved in their areas; it can create an atmosphere of ownership and buy-in. Ensure that the right people are doing the right tasks; to help with this, document job descriptions and processes.

Continually strive for best practice together with appropriate levels of quality assurance to achieve the best outcomes.

Guide for Business - Build value

Vicki Adams

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